This policy explains how Solconero handles personal information under South Africa’s Protection of Personal Information Act (POPIA) and applies privacy-by-design principles for visitors elsewhere.
Who we are
Solconero is a custom software studio based in Pretoria, South Africa. For privacy questions or requests, contact hi@solconero.com.
Information we collect
We collect information you choose to send us, such as your name, email address, company details, project requirements and correspondence. Our hosting provider may automatically process limited technical information, including IP address, browser type, requested pages, timestamps and security logs.
Why we use it
- To respond to enquiries and prepare requested proposals.
- To deliver and support contracted services.
- To secure, maintain and improve our website and systems.
- To meet legal, accounting and regulatory obligations.
Our legal grounds
Depending on the context, we process information with your consent, to take steps at your request before entering a contract, to perform a contract, to comply with law, or for legitimate interests that do not override your rights.
Sharing and international transfers
We do not sell personal information. We may share only what is necessary with vetted providers that support hosting, email, security, accounting or service delivery, or when law requires it. Where information is processed outside South Africa, we use reasonable contractual and technical safeguards.
Retention and security
We keep personal information only as long as needed for its purpose, contractual obligations, dispute handling or legal retention periods. We use reasonable access controls, secure hosting and operational safeguards, but no internet transmission is completely risk-free.
Your rights
You may ask to access, correct or delete personal information, object to certain processing, withdraw consent, or request information about our processing. Email hi@solconero.com. You may also lodge a complaint with South Africa’s Information Regulator.
Children
Our services are intended for businesses and are not directed to children. We do not knowingly collect children’s personal information through this website.
Changes
We may update this policy when our services or legal duties change. The effective date above will show the latest revision.